This is Brevard Web Hosting’s public pledge to both clients and those considering doing business with us. These are, in essence, our code of ethics pertaining to client work.
We pledge to:
1. Disclose all costs, fees, and services up front to our clients. All fees are posted on our website and agreed to in-writing prior to work commencing.
2. Always use the latest coding techniques available. By doing so, we enable our clients to more easily move their site elsewhere, update it cheaper and quicker in the future, and allow them and us to more readily work with other firms to enhance their web presence.
3. Treat each client’s business like our own. This includes doing what we can to ensure their success, valuing their time, and delivering their service as quickly and reasonably as possible.
4. Give ten percent back to the community via non-profit work, supporting local efforts, or donations to charities.
5. Work collaboratively with other web developers, graphic designers, and marketing firms wherever possible to give our clients the team they need to ensure their success.
6. Use web tools to keep our clients informed and to keep them involved as often as they would like to be. We store and archive all work and documents on a separate secure website, accessible only by clients or their approved staff, so that our clients have 24/7 access to these materials, including past messages, image files, source files, agreement copies, and more.
We pledge never to:
1. Outsource any of our work to third parties without our client’s prior consent, and even in that rare case, to use only American products and services.
2. Hold a website “hostage” or refuse to turn over source files to a paid client.
3. Ask for more money than what was previously agreed upon for the original scope of work.
4. Reveal our current or past client’s internal business information (good or bad) to third parties.
5. Harass or harangue a potential client (or “lead”) into buying.
6. Use any part of our client’s paid design for other projects or to sell any part to other parties.
7. Store client source files, private messages, or documents on a public web server where this information might later be obtained by our client’s competition, hackers, or other unauthorized parties.
8. Infringe upon the intellectual property rights of others, or knowingly allow our clients to do so, including but not limited to, images, audio, video, or even excerpts of text.
